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Privacy
Pledge
Your personal information is secure
We employ 40-bit encryption technology in all areas of the
site which require you to provide your personal or account information. These
include online ordering, and insurance forms. This is done to protect you
from unauthorized use of the information you are sending to our server. To
make sure you have the latest security features on your browser, download
and install the latest version of your favorite browser, Microsoft Internet
Explorer or Netscape Communicator.
We respect your privacy.
FCI Medical, Inc. will never share any of your personal information without
your prior consent. This is true with the information we gather from our
web
site as well as through confidential medical and insurance records. The
information we gather from the e-mail you send us is filed and used for
enhancing the features and content of our site, it is not used or shared
in
any other way.
Use of cookies
www.diabeticsupplyco.com uses cookies to enhance your shopping and browsing
experience. The text in an FCI Medical, Inc. cookie, by itself, only tells
us
that you have visited our site before. It does not store any personal
information such as your e-mail address, street address or phone number.
Terms & Policies
These policies supersede policies appearing on all other FCI Medical, Inc.
literature, and are in effect for purchases made after January 1, 2000.
For all prices and products, we reserve the right to make adjustments due
to
errors, changing market conditions, product discontinuation or
typographical
errors in advertisements. FCI Medical, Inc. is not responsible for
manufacturer price changes, which may occur at any time without notice.
Footrests or legrests are not included with wheelchairs unless specified.
Please keep all packing material and documentation in the event that your
equipment has to be serviced or returned.
Before returning any product, you must obtain a Return Merchandise
Authorization (RMA) number. NO returns, of any type, will be accepted
without an RMA number. Please have the following information on hand when
calling for an RMA number: customer name, invoice number, serial number
and
the nature of the problem.
All defective products except (wheelchairs, scooters, and patient lifts)
will be accepted by FCI Medical, Inc. for credit, exchange or repair, at
FCI Medical, Inc.'s discretion within 30 days from the invoice date. All
defective wheelchairs, scooters, and patient lifts will be accepted by
FCI Medical, Inc. for repair or replacement only, at FCI Medical, Inc.'s
discretion
within 30 days from the invoice date. After 30 days, the manufacturer's
warranty applies.
Some non-defective products may be returned for credit or exchange. Those
returns authorized by FCI Medical, Inc. are subject to a restocking fee of
between 15% and 23%, and must be completed within 30 days of the date of
invoice. Due to manufacturers' return policies, titanium wheelchairs,
custom
wheelchairs and other custom equipment may be returned to FCI Medical, Inc.
for repairs only - no refunds or exchanges can be made at any time.
All products to be returned must be returned within 30 days from the
invoice
date, 100% complete, in resalable condition, and must include original
packing material, manuals, blank warranty cards and other accessories
provided by the manufacturer.
FCI Medical, Inc. reserves the right to authorize product returns beyond 30
days from the invoice date. If the product is accepted after 30 days,
credit
will be issued toward FUTURE PURCHASES ONLY.
Legal Disclaimer
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
Shipping:
We prefer UPS to ship our orders. Some manufacturers reserve the right to select their own carriers. As you complete the checkout process you will be given an opportunity to select from several UPS shipping options.
FCI MEDICAL, INC.
SAFE GUARANTEE
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you responsible for any part of that $50.00, FCI Medical, Inc. will cover the entire liability for you, up to the full $50.00. FCI Medical, Inc. will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own and from purchases made while using the secure server at:
www.diabeticsupplyco.com
In the event of the unauthorized use of your credit card, you must notify your credit card provider in accordance with its' reporting rules and procedures.
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